What should an accessibility policy include?

An accessibility policy plays a crucial role in establishing a commitment to inclusive design and ensuring that all digital content is accessible to people with disabilities. Including a public accessibility statement in the policy is essential because it communicates the organization’s dedication to accessibility to the public. This statement typically outlines the accessibility standards the organization aims to meet, the commitment to continuous improvement in accessibility, and the contact information for users to report accessibility issues or provide feedback.

This transparency fosters trust and demonstrates respect for users with disabilities, ensuring they are aware that the organization prioritizes their needs. In contrast, while a team member list, internal compliance audits, and color contrast checks are all important elements in achieving accessibility, they do not serve the same purpose as a public accessibility statement. They are more focused on internal processes or specific techniques rather than communicating a commitment to accessibility to the wider audience.